30 Sep FREE Conflict De-Escalation (Webinar) FREE Conflict De-Escalation (Webinar) Wednesday, September 30, 2026 (9:00 AM to 10:00 AM) Webinar Details You're Registered! DescriptionLocationInstructorsCancellation Policy Join us for this one-hour webinar, , to learn practical strategies for de-escalating conflict, navigating challenging interactions, and communicating effectively under pressure. Participants will gain tools to manage emotions, build understanding, and resolve disputes more constructively with clients, colleagues, and other industry professionals. Whether you're handling a tense negotiation, addressing client concerns, or navigating workplace conflicts, this session will help you respond with confidence and professionalism. Learning Objectives: Recognize the early signs of conflict and respond before situations escalate. Strengthen confidence to manage high-stress situations while maintaining composure. Apply de-escalation strategies such as active listening, neutral tone, and non-threatening body language. Use practical tools like the “Conversation First Aid Kit” to respond effectively in the moment. Please note: This webinar is for professional development purposes only, presented in partnership with CultureAlly and does not qualify for Continuing Education (CE) credit through the Minnesota Department of Commerce. Webinar WebinarZoom login information will be provided via email one day before the class. Map & Directions Makeda Crane Makeda is an attorney with over ten years of experience in legal advocacy, public service, and civil rights work. She has helped people navigate workplace discrimination issues, supported fair treatment in schools, and partnered with public agencies on complex legal and communication matters. If you are unable to attend this free event, please cancel your registration online or call our office so your spot can be made available to another attendee.